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Dealer Insight Newsletter Archive January 2009
- Warranty Repairs/Recalls On Used Cars
- How Are You Fixing Warranty Expense Problems?
Warranty Repairs/Recalls On Used Cars
Recent warranty extensions, recalls and changes in warranty
coverage have brought up a concern of... December 2008
- How Are You Fixing Warranty Expense Problems?
- GM Mess
- End Of Year Procedures
- Bringing In Customer Pay Work With Recall Notices A few days ago, an old friend of mine that's a top-notch technician
gave me a call to ask me a question. He's an A technician. November 2008
- Cleaning Up A Mess! If you've been in the service or parts end of the business, you've
seen it - we've all seen it. The 'it' I'm talking about is a
warranty parts return area that looks messier than the inside of
the dumpster at the back of the building.... October 2008
- When Schedules Lie! In the past I've spent much of my time working with dealerships
that have out of control warranty schedules. Warranty schedules
that could stand your hair on end. Schedules that should have been
fixed sooner but things had so far... September 2008
-The Pitfalls Of Not Training Employees Training can be a very sore subject with some. I've run across this
for many years. Budgets and sales are often the first reasons
people use to explain why their training standards are not up to
where it should... August 2008
- It's Random or Inevitable!
- New York Upgrades Warranty Law It's not unusual to hear from a dealer owner or service manager
that's about to be hit by an audit that the upcoming warranty audit
is random or inevitable.... July 2008
- Warranty Labor Rates Warranty labor rates in the past five to ten years have become a
more difficult and complex issue to deal with. DaimlerChrysler,
General Motors and Ford Motor Company have all come out with plans
that allow dealerships to get automatic... June 2008
- What Is Your Factory Goodwill Policy? In my years involved in warranty administration, I've seen the
policy of dealers and manufacturers vary widely when it comes to
determining which customers should receive goodwill from the
automaker and which ones... May 2008
- How Are Warranty Claims Impacting Your Bottom Line? In the car business, warranty administration is often one of the
more overlooked parts of the business. Frequently little attention
and oversight is paid to warranty issues and this can have a
detrimental... April 2008
- Transportation Claims Since the first car rolled off the assembly line over 100 hundred
years ago, cars have been shipped to dealerships by truck. It
probably took about a week after that first shipment before a truck
driver tried to pawn off a damaged... March 2008
- The High Warranty Expense Excuses Over the years I've spoken to and dealt with dealerships that have
high warranty expense issues.
It comes to reason that there always will be dealerships that have
high expense issues. Someone has to be low man on the... February 2008
- So You're Going To Be Audited A warranty audit can be a very tense time in any dealership.
Everyone is on edge waiting to find out what the outcome is going
to be and the fallout from it. Is the charge back going to be big?
Is anyone going to... January 2008
- Who Should Close A Warranty Repair Order? In my opinion, one of the most important times in a warranty repair
order's life is when it gets closed out and everything is set in
stone.
For every 10 dealerships there are probably 12 different ways a
warranty... December 2007
- End of Year Procedures
- Saturn Transition End of Year Procedures
It's time again for the end-of-year clean up. This clean up is a
must to get all the dealership accounts up-to-date and take
advantage of tax write-offs. Not only are... November 2007
- Ultimate Warranty Administrator's Office While I didn't start my first job as a warranty administrator
during the days of hand written repair orders, at least the first
dealership I started working at had been computerized. Compared to
what a... October 2007
- Florida Warranty Law
We can add another state to the ever growing list of states that
have been updating their warranty reimbursement laws in the past
few years.
To... Avoiding A Warranty Audit - AutoSuccess Magazine - February 2006 Page 42 Seven Keys To Warranty Administration Success - AutoSuccess Magazine - January 2006 Page 21
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